PAYMENT AND CANCELLATION POLICIES
Your deposit of 50% of the total rental rate plus 10% Service charge and 10% Accommodation Tax must be received by us within 7
days of you reserving the Villa. The balance of the total rental rate plus service charge and tax plus the damage deposit must be
received by us no less than 60 days prior to your arrival. All changes in bookings and all cancellations must be submitted promptly to
us in writing by email only. A 20 per cent cancellation fee (calculated on the TOTAL rent) will be charged on all cancellations
occurring 61 days or more prior to your arrival date. A 50 per cent cancellation fee will be charged on all cancellations made 46 to
60 days prior to your date of arrival. If your cancellation is made within 45 days of your arrival date, there will be no refunds made.
There will be no refunds granted for late arrivals or premature departures, but we will be happy to credit you for a future booking –
but you must travel within one year, and no subletting to another party is permitted. Kindly send your payments on time to avoid
cancellation of your reservation.
- In instances of COVID-19 full refunds would only be eligible if the cancellation is COVID-19 related, which means:
- If the airlines cancel flights from the guest’s home country to your destination.
- If your destination won’t allow guests from specific locations to enter your country .
- The US CDC/ UK FCO or equivalent government body has issued a level 3 or higher warning to your destination – which means do
The purchase of travel insurance is recommended to protect your vacation
No parties or functions such as weddings are allowed without advance written permission.
If a guest is found to have had a group gathering for more persons than stated on this agreement and/or without advance permission
by the management of Mount Healthy Villas, he/she is subject to forfeiture of his entire villa security deposit.
Any extra guests staying overnight, other than those stated on this rental agreement must be approved by the Property Manager and
will be charged an additional per/ person nightly fee. The same applies to inviting day guests to the property, please contact the
Property Manager for consent.
Damage deposits are fully refundable within 30 days of your departure, provided there is no breakage, damage, missing items, no
additional cleaning for villas left abnormally dirty, and no other outstanding charges incurred before, during or after your stay. All
normal utilities (except for careless or extremely excessive use of your villa’s water supply) are included in your rental price. You
hereby agree to pay to us the cleaning or replacement costs for all damages to personal property. Locked pantries and closets are
reserved for the use of the villa owner and are not included in this rental. You as the Guest agree to take all reasonable steps to
ensure that your family and other guests in your party adhere to the rules and regulations governing your use of the villa. All villas
are fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any
items from the villa is prohibited.
Mount Healthy Villas assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity
which may be occasioned either by reason of defects or the acts of any company or persons engaged in conveying passengers to
or from the villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate
independently of Mount Healthy Villas. We assume no responsibility, therefore, for any loss, injury, or damage to person or
property because of the acts of those providers. Furthermore, Guests are responsible for their villa during occupancy and must
lock villa’s windows and doors securely at all times when not on the premises, and must observe all cautions as given by your
escort or local contact people.
Mount Healthy Villas is not liable for any loss or damage to personal property.
We advise Guests to pay particular attention to children who may be in their party so as to avoid injury or harm as not all areas on
the property are child proof and can pose problems to unsupervised minors. Mount Healthy Villas is not liable for any personal injury
occasioned to children as a result of the negligence of either the child or the Guest.
No pets of any kind are allowed in or on the villa’s premises without the specific written permission of the management of
Mount Healthy Villas (granted prior to arrival). An unauthorized pet or evidence of such a pet found on premises will cause
immediate eviction, and forfeiture of the Guest’s entire rent and deposit.
COMPLAINTS AND MAINTENANCE
Every effort is made to keep the villas and their inventories in good working order. In case of a maintenance problem, the
management will repair the problem as soon as reasonably possible after being notified. However, no refund or rate adjustment
shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems,
hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage
ENTRY INTO VILLA
Management or representatives may enter your villa to perform any repairs as necessary. We will make every effort to schedule such
brief visits at a time convenient to you, to respect your privacy, and not interrupt your stay.
DRUGS AND HAZARDOUS MATERIALS
Guests and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids (e.g.,
gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
Smoking is not permitted inside the villa, front entrance or balconies. Guests will be liable for all damages attributable to the
same. A minimum $500 charge will be added to your account for cleaning, deodorizing and disinfecting.
All keys must be returned at the end of the rental period.
In any dispute arising out of this rent agreement, the laws of the British Virgin Islands shall apply and the prevailing party shall
recover its costs, expenses and reasonable attorneys’ fees.